Free Windows Help Tutorials sponsored by inkjet printer cartridges dot org /title> <META HTTP-EQUIV="imagetoolbar" CONTENT="no"> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; CHARSET=ISO 8859-1"> <META name="description" Content="Hundreds of downloadable Windows help tutorials, articles and how-to guides sponsored by inkjet printer cartridges dot org."><style type="text/css">  </style> </head> <body bgcolor=#999999 vlink=blue link=blue> <span name = "INTRA" class="pg" style="top:0px; left:5px; width:714px; height:1010px"></span> <span name = "INTRA" style='top:0px; left:5px; height:1010px; width:714px' class='img'> <img src="pg0001im.png" height = "1010 width = "714" border="0"> </span> <span class='nav' style='left: 10px; top: 10px'><pre></pre></span><span name = "INTRA" style='top:51px; left:551px' class="ft6"><pre><font face='Helvetica'>Problem Solving:Software</font></pre></span> <span name = "INTRA" style='top:104px; left:163px' class="ft4"><pre><font face='Arial'><b>Troubleshooting</b></font></pre></span> <span name = "INTRA" style='top:154px; left:233px' class="ft4"><pre><font face='Arial'><b>Office</b> <b>2000</b></font></pre></span> <span name = "INTRA" style='top:248px; left:104px' class="ft3"><pre><font face='Arial'><i>Despite</i> <i>assurances</i> <i>from</i> <i>Microsoft</i> <i>that</i> <i>Office</i> <i>2000</i> <i>would</i> <i>not</i> <i>ship</i> <i>until</i> <i>it</i> <i>was</i> <i>bug free,</i></font></pre></span> <span name = "INTRA" style='top:269px; left:110px' class="ft3"><pre><font face='Arial'><i>users</i> <i>have</i> <i>been</i> <i>reporting</i> <i>problems</i> <i>and</i> <i>Microsoft</i> <i>has</i> <i>confirmed</i> <i>many</i> <i>of</i> <i>them</i> <i>as</i> <i>bugs.</i></font></pre></span> <span name = "INTRA" style='top:301px; left:578px' class="ft1"><pre><font face='Arial'>By PCSA Staff</font></pre></span> <span name = "INTRA" style='top:382px; left:77px' class="ft0"><pre><font face='Arial'><b>M</b></font></pre></span> <span name = "INTRA" style='top:386px; left:125px' class="ft1"><pre><font face='Arial'>icrosoft</font></pre></span> <span name = "INTRA" style='top:386px; left:174px' class="ft1"><pre><font face='Arial'>went</font></pre></span> <span name = "INTRA" style='top:386px; left:211px' class="ft1"><pre><font face='Arial'>to</font></pre></span> <span name = "INTRA" style='top:386px; left:234px' class="ft1"><pre><font face='Arial'>great</font></pre></span> <span name = "INTRA" style='top:386px; left:286px' class="ft1"><pre><font face='Arial'>When you run the Setup program</font></pre></span> <span name = "INTRA" style='top:386px; left:480px' class="ft1"><pre><font face='Arial'>ROM, or the network server from</font></pre></span> <span name = "INTRA" style='top:398px; left:125px' class="ft1"><pre><font face='Arial'>lengths, in the run up to the</font></pre></span> <span name = "INTRA" style='top:398px; left:272px' class="ft1"><pre><font face='Arial'>for Office or any stand alone Office</font></pre></span> <span name = "INTRA" style='top:398px; left:480px' class="ft1"><pre><font face='Arial'>which you are installing Office.</font></pre></span> <span name = "INTRA" style='top:410px; left:125px' class="ft1"><pre><font face='Arial'>Office 2000 launch, to ex </font></pre></span> <span name = "INTRA" style='top:410px; left:272px' class="ft1"><pre><font face='Arial'>program, you may receive an error</font></pre></span> <span name = "INTRA" style='top:410px; left:480px' class="ft1"><pre><font face='Arial'>Click OK. Click OK again to con </font></pre></span> <span name = "INTRA" style='top:422px; left:77px' class="ft1"><pre><font face='Arial'>plain that this launch would be differ </font></pre></span> <span name = "INTRA" style='top:422px; left:272px' class="ft1"><pre><font face='Arial'>message saying Insert Disk. The file</font></pre></span> <span name = "INTRA" style='top:422px; left:480px' class="ft1"><pre><font face='Arial'>tinue installing.</font></pre></span> <span name = "INTRA" style='top:434px; left:77px' class="ft1"><pre><font face='Arial'>ent from all others that had gone</font></pre></span> <span name = "INTRA" style='top:434px; left:272px' class="ft1"><pre><font face='Arial'>CRSWPP.DLL on Web Publishing</font></pre></span> <span name = "INTRA" style='top:446px; left:77px' class="ft1"><pre><font face='Arial'>before. Senior Microsoft people admit </font></pre></span> <span name = "INTRA" style='top:446px; left:272px' class="ft1"><pre><font face='Arial'>Wizard disk cannot be found. Insert</font></pre></span> <span name = "INTRA" style='top:446px; left:466px' class="ft1"><pre><font face='Arial'>Setup failed to locate a valid qualify </font></pre></span> <span name = "INTRA" style='top:458px; left:77px' class="ft1"><pre><font face='Arial'>ted that, in the past, products had been</font></pre></span> <span name = "INTRA" style='top:458px; left:272px' class="ft1"><pre><font face='Arial'>Web Publishing Wizard disk in the se </font></pre></span> <span name = "INTRA" style='top:458px; left:466px' class="ft1"><pre><font face='Arial'>ing product on your machine</font></pre></span> <span name = "INTRA" style='top:470px; left:77px' class="ft1"><pre><font face='Arial'>rushed out the door in order to meet</font></pre></span> <span name = "INTRA" style='top:470px; left:272px' class="ft1"><pre><font face='Arial'>lected drive, and click OK . You may</font></pre></span> <span name = "INTRA" style='top:482px; left:77px' class="ft1"><pre><font face='Arial'>launch dates and that, in some cases,</font></pre></span> <span name = "INTRA" style='top:482px; left:272px' class="ft1"><pre><font face='Arial'>also receive the same error message</font></pre></span> <span name = "INTRA" style='top:482px; left:480px' class="ft1"><pre><font face='Arial'>When you attempt to run Publisher</font></pre></span> <span name = "INTRA" style='top:494px; left:77px' class="ft1"><pre><font face='Arial'>bugs had remained unfixed owing to</font></pre></span> <span name = "INTRA" style='top:494px; left:272px' class="ft1"><pre><font face='Arial'>again, with files such as FLUPL.HLP,</font></pre></span> <span name = "INTRA" style='top:494px; left:466px' class="ft1"><pre><font face='Arial'>2000 Setup from the Office CD ROM</font></pre></span> <span name = "INTRA" style='top:506px; left:77px' class="ft1"><pre><font face='Arial'>lack of time. This time, promised Mi </font></pre></span> <span name = "INTRA" style='top:506px; left:272px' class="ft1"><pre><font face='Arial'>PIPARSE.DLL, WPWIZ.EXE, FLUPL. </font></pre></span> <span name = "INTRA" style='top:506px; left:466px' class="ft1"><pre><font face='Arial'>Disk 2, you may receive the message</font></pre></span> <span name = "INTRA" style='top:518px; left:77px' class="ft1"><pre><font face='Arial'>crosoft, things would be different. Of </font></pre></span> <span name = "INTRA" style='top:518px; left:272px' class="ft1"><pre><font face='Arial'>OCX, POSTWPP.DLL, WPWIZ.HLP,</font></pre></span> <span name = "INTRA" style='top:518px; left:466px' class="ft1"><pre><font face='Arial'> Setup failed to locate a valid qualify </font></pre></span> <span name = "INTRA" style='top:530px; left:77px' class="ft1"><pre><font face='Arial'>fice 2000, it was claimed, would not</font></pre></span> <span name = "INTRA" style='top:530px; left:272px' class="ft1"><pre><font face='Arial'>FPWPP.DLL, WEBPOST.DLL, WPWI </font></pre></span> <span name = "INTRA" style='top:530px; left:466px' class="ft1"><pre><font face='Arial'>ing product on your machine. Please</font></pre></span> <span name = "INTRA" style='top:542px; left:77px' class="ft1"><pre><font face='Arial'>ship until the developers were happy</font></pre></span> <span name = "INTRA" style='top:542px; left:272px' class="ft1"><pre><font face='Arial'>ZDLL.DLL, FTPWPP.DLL or WPWI </font></pre></span> <span name = "INTRA" style='top:542px; left:466px' class="ft1"><pre><font face='Arial'>select the drive where a qualifying</font></pre></span> <span name = "INTRA" style='top:554px; left:77px' class="ft1"><pre><font face='Arial'>that it was the most stable, bug free</font></pre></span> <span name = "INTRA" style='top:554px; left:272px' class="ft1"><pre><font face='Arial'>Z.CNT.</font></pre></span> <span name = "INTRA" style='top:554px; left:466px' class="ft1"><pre><font face='Arial'>product can be found . No matter</font></pre></span> <span name = "INTRA" style='top:566px; left:77px' class="ft1"><pre><font face='Arial'>version of Office ever. Few of us be </font></pre></span> <span name = "INTRA" style='top:566px; left:286px' class="ft1"><pre><font face='Arial'>This error will only occur, accord </font></pre></span> <span name = "INTRA" style='top:566px; left:466px' class="ft1"><pre><font face='Arial'>what drive you select, Setup does not</font></pre></span> <span name = "INTRA" style='top:578px; left:77px' class="ft1"><pre><font face='Arial'>lieved Microsoft, but we were pre </font></pre></span> <span name = "INTRA" style='top:578px; left:272px' class="ft1"><pre><font face='Arial'>ing to Microsoft, if both of the follow </font></pre></span> <span name = "INTRA" style='top:578px; left:466px' class="ft1"><pre><font face='Arial'>find a qualifying product, and you re </font></pre></span> <span name = "INTRA" style='top:590px; left:77px' class="ft1"><pre><font face='Arial'>pared to sit back and watch with</font></pre></span> <span name = "INTRA" style='top:590px; left:272px' class="ft1"><pre><font face='Arial'>ing conditions are true:</font></pre></span> <span name = "INTRA" style='top:590px; left:466px' class="ft1"><pre><font face='Arial'>ceive the error Error 1608. Could not</font></pre></span> <span name = "INTRA" style='top:603px; left:77px' class="ft1"><pre><font face='Arial'>interest.</font></pre></span> <span name = "INTRA" style='top:603px; left:466px' class="ft1"><pre><font face='Arial'>find any previously installed compli </font></pre></span> <span name = "INTRA" style='top:615px; left:91px' class="ft1"><pre><font face='Arial'>Well,</font></pre></span> <span name = "INTRA" style='top:615px; left:129px' class="ft1"><pre><font face='Arial'>surprise</font></pre></span> <span name = "INTRA" style='top:615px; left:181px' class="ft1"><pre><font face='Arial'>surprise,</font></pre></span> <span name = "INTRA" style='top:615px; left:235px' class="ft1"><pre><font face='Arial'>bugs</font></pre></span> <span name = "INTRA" style='top:616px; left:272px' class="ft2"><pre><font face='Arial'>G</font></pre></span> <span name = "INTRA" style='top:615px; left:286px' class="ft1"><pre><font face='Arial'>You have a USRobotics 56K Voice</font></pre></span> <span name = "INTRA" style='top:615px; left:466px' class="ft1"><pre><font face='Arial'>ant products on the machine for in </font></pre></span> <span name = "INTRA" style='top:627px; left:77px' class="ft1"><pre><font face='Arial'>started coming to light almost as soon</font></pre></span> <span name = "INTRA" style='top:627px; left:286px' class="ft1"><pre><font face='Arial'>Win modem, or 3Com USRobotics</font></pre></span> <span name = "INTRA" style='top:627px; left:466px' class="ft1"><pre><font face='Arial'>stalling this product .</font></pre></span> <span name = "INTRA" style='top:639px; left:77px' class="ft1"><pre><font face='Arial'>as Office 2000 hit the shelves. To its</font></pre></span> <span name = "INTRA" style='top:639px; left:286px' class="ft1"><pre><font face='Arial'>V.90 PCI Telephony WinModem</font></pre></span> <span name = "INTRA" style='top:639px; left:480px' class="ft1"><pre><font face='Arial'>This occurs because the product key</font></pre></span> <span name = "INTRA" style='top:651px; left:77px' class="ft1"><pre><font face='Arial'>credit, Microsoft has published details</font></pre></span> <span name = "INTRA" style='top:651px; left:286px' class="ft1"><pre><font face='Arial'>installed.</font></pre></span> <span name = "INTRA" style='top:651px; left:466px' class="ft1"><pre><font face='Arial'>printed on the CD case incorrectly</font></pre></span> <span name = "INTRA" style='top:663px; left:77px' class="ft1"><pre><font face='Arial'>on its Web site and in the Knowledge</font></pre></span> <span name = "INTRA" style='top:664px; left:272px' class="ft2"><pre><font face='Arial'>G</font></pre></span> <span name = "INTRA" style='top:663px; left:286px' class="ft1"><pre><font face='Arial'>After installing Office (all of it, or</font></pre></span> <span name = "INTRA" style='top:663px; left:466px' class="ft1"><pre><font face='Arial'>identifies the CD as an upgrade ver </font></pre></span> <span name = "INTRA" style='top:675px; left:77px' class="ft1"><pre><font face='Arial'>Base that assist users and support staff</font></pre></span> <span name = "INTRA" style='top:675px; left:286px' class="ft1"><pre><font face='Arial'>just one app) you restart the com </font></pre></span> <span name = "INTRA" style='top:675px; left:466px' class="ft1"><pre><font face='Arial'>sion. Contact Microsoft for a replace </font></pre></span> <span name = "INTRA" style='top:687px; left:77px' class="ft1"><pre><font face='Arial'>with sorting out the problems.</font></pre></span> <span name = "INTRA" style='top:687px; left:286px' class="ft1"><pre><font face='Arial'>puter and then install any other Of </font></pre></span> <span name = "INTRA" style='top:687px; left:466px' class="ft1"><pre><font face='Arial'>ment key. In the US call (425) 635 7140.</font></pre></span> <span name = "INTRA" style='top:699px; left:91px' class="ft1"><pre><font face='Arial'>This article, compiled from infor </font></pre></span> <span name = "INTRA" style='top:699px; left:286px' class="ft1"><pre><font face='Arial'>fice app.</font></pre></span> <span name = "INTRA" style='top:699px; left:466px' class="ft1"><pre><font face='Arial'>If you're outside the US, load any other</font></pre></span> <span name = "INTRA" style='top:711px; left:77px' class="ft1"><pre><font face='Arial'>mation released by Microsoft, outlines</font></pre></span> <span name = "INTRA" style='top:711px; left:466px' class="ft1"><pre><font face='Arial'>Office</font></pre></span> <span name = "INTRA" style='top:711px; left:523px' class="ft1"><pre><font face='Arial'>2000</font></pre></span> <span name = "INTRA" style='top:711px; left:572px' class="ft1"><pre><font face='Arial'>app,</font></pre></span> <span name = "INTRA" style='top:711px; left:620px' class="ft1"><pre><font face='Arial'>select</font></pre></span> <span name = "INTRA" style='top:723px; left:77px' class="ft1"><pre><font face='Arial'>some of the current Office 2000 bugs</font></pre></span> <span name = "INTRA" style='top:723px; left:286px' class="ft1"><pre><font face='Arial'>It is confirmed as a bug in Office</font></pre></span> <span name = "INTRA" style='top:723px; left:466px' class="ft1"><pre><font face='Arial'>Help/About/Tech Support and select</font></pre></span> <span name = "INTRA" style='top:735px; left:77px' class="ft1"><pre><font face='Arial'>that affect users of Word, Excel and</font></pre></span> <span name = "INTRA" style='top:735px; left:272px' class="ft1"><pre><font face='Arial'>2000. Although no fix is available at</font></pre></span> <span name = "INTRA" style='top:735px; left:466px' class="ft1"><pre><font face='Arial'> Learn more about support outside</font></pre></span> <span name = "INTRA" style='top:747px; left:77px' class="ft1"><pre><font face='Arial'>PowerPoint. Use it to keep yourself</font></pre></span> <span name = "INTRA" style='top:747px; left:272px' class="ft1"><pre><font face='Arial'>present, there are three methods that</font></pre></span> <span name = "INTRA" style='top:747px; left:466px' class="ft1"><pre><font face='Arial'>the United States and Canada .This</font></pre></span> <span name = "INTRA" style='top:759px; left:77px' class="ft1"><pre><font face='Arial'>informed of current problems, or give</font></pre></span> <span name = "INTRA" style='top:759px; left:272px' class="ft1"><pre><font face='Arial'>you can use as a workaround:</font></pre></span> <span name = "INTRA" style='top:759px; left:466px' class="ft1"><pre><font face='Arial'>will list the number you need to call.</font></pre></span> <span name = "INTRA" style='top:771px; left:77px' class="ft1"><pre><font face='Arial'>copies to users in order that they can</font></pre></span> <span name = "INTRA" style='top:783px; left:77px' class="ft1"><pre><font face='Arial'>help themselves out of trouble.</font></pre></span> <span name = "INTRA" style='top:783px; left:272px' class="ft1"><pre><font face='Arial'>1 Before installing a second Office</font></pre></span> <span name = "INTRA" style='top:783px; left:466px' class="ft1"><pre><font face='Arial'>Workbook loads slowly the first time</font></pre></span> <span name = "INTRA" style='top:795px; left:91px' class="ft1"><pre><font face='Arial'>At the time of writing, Microsoft</font></pre></span> <span name = "INTRA" style='top:795px; left:286px' class="ft1"><pre><font face='Arial'>program, restart your computer a</font></pre></span> <span name = "INTRA" style='top:807px; left:77px' class="ft1"><pre><font face='Arial'>has not yet announced an Office 2000</font></pre></span> <span name = "INTRA" style='top:807px; left:286px' class="ft1"><pre><font face='Arial'>second time, once when prompted</font></pre></span> <span name = "INTRA" style='top:807px; left:480px' class="ft1"><pre><font face='Arial'>When you open a file in Excel 2000</font></pre></span> <span name = "INTRA" style='top:819px; left:77px' class="ft1"><pre><font face='Arial'>service pack. It is expected that one</font></pre></span> <span name = "INTRA" style='top:819px; left:286px' class="ft1"><pre><font face='Arial'>by the Setup program and then</font></pre></span> <span name = "INTRA" style='top:819px; left:466px' class="ft1"><pre><font face='Arial'>for the first time, the file may take more</font></pre></span> <span name = "INTRA" style='top:831px; left:77px' class="ft1"><pre><font face='Arial'>will be released at some time in the</font></pre></span> <span name = "INTRA" style='top:831px; left:286px' class="ft1"><pre><font face='Arial'>again when Setup is complete.</font></pre></span> <span name = "INTRA" style='top:831px; left:466px' class="ft1"><pre><font face='Arial'>time than normal to load. This hap </font></pre></span> <span name = "INTRA" style='top:843px; left:77px' class="ft1"><pre><font face='Arial'>future, and we will of course include it</font></pre></span> <span name = "INTRA" style='top:843px; left:272px' class="ft1"><pre><font face='Arial'>2 When you receive the error mes </font></pre></span> <span name = "INTRA" style='top:843px; left:466px' class="ft1"><pre><font face='Arial'>pens because, the first time you open a</font></pre></span> <span name = "INTRA" style='top:855px; left:77px' class="ft1"><pre><font face='Arial'>on the PCSA CD ROM as soon as is</font></pre></span> <span name = "INTRA" style='top:855px; left:286px' class="ft1"><pre><font face='Arial'>sage, click Cancel. Setup will then</font></pre></span> <span name = "INTRA" style='top:855px; left:466px' class="ft1"><pre><font face='Arial'>file that was last saved in Excel 97, the</font></pre></span> <span name = "INTRA" style='top:867px; left:77px' class="ft1"><pre><font face='Arial'>possible.</font></pre></span> <span name = "INTRA" style='top:867px; left:286px' class="ft1"><pre><font face='Arial'>complete successfully.</font></pre></span> <span name = "INTRA" style='top:867px; left:466px' class="ft1"><pre><font face='Arial'>file is completely recalculated. Once</font></pre></span> <span name = "INTRA" style='top:879px; left:272px' class="ft1"><pre><font face='Arial'>3 When you receive the error mes </font></pre></span> <span name = "INTRA" style='top:879px; left:466px' class="ft1"><pre><font face='Arial'>you have saved the file in Excel 2000,</font></pre></span> <span name = "INTRA" style='top:891px; left:77px' class="ft1"><pre><font face='Arial'>Error on installing Office 2000 in</font></pre></span> <span name = "INTRA" style='top:891px; left:286px' class="ft1"><pre><font face='Arial'>sage, Click Browse. Browse to the</font></pre></span> <span name = "INTRA" style='top:891px; left:466px' class="ft1"><pre><font face='Arial'>the file will subsequently take less time</font></pre></span> <span name = "INTRA" style='top:903px; left:77px' class="ft1"><pre><font face='Arial'>stages. DLL not found</font></pre></span> <span name = "INTRA" style='top:903px; left:286px' class="ft1"><pre><font face='Arial'>IE5\EN folder on the Office CD </font></pre></span> <span name = "INTRA" style='top:903px; left:466px' class="ft1"><pre><font face='Arial'>to open.</font></pre></span> <span name = "INTRA" style='top:946px; left:52px' class="ft1"><pre><font face='Arial'>Update 130 (September 1999) page 9</font></pre></span> <span name = "INTRA" style='top:946px; left:616px' class="ft1"><pre><font face='Arial'>File: P1138.1</font></pre></span> <span name = "INTRA" style='top:944px; left:264px' class="ft5"><pre><font face='Arial'><b>PC</b> <b>Support</b> <b>Advisor</b></font></pre></span> <span name = "INTRA" class='nav' style='left: 357px; top: 1010px'><pre>Next page <a href='page0002.htm'>></a></pre></span> <span name = "INTRA" style='top:1050px; left:50px' class="ft4"><pre><b><font color="#FF0000" size="3" face="Arial">New!</font><font color="#FF0000" size="3" face="Arial Narrow"> </font><font size="2" face="Arial">The best sites for quality <a href="http://www.inkjet-printer-cartridges.org">inkjet printer cartridges</a> and the best sites for <a href="http://www.cheap-inkjet-cartridges.com">cheap inkjet cartridges</a></font></b></pre></span></body> <span name = "INTRA" style='top:1100px; left:300px' class="ft4"><pre><b><font color="#FF0000" size="3" face="Arial"><a href="../index.html">Windows Help Desk Home</a> </font></b></pre></span></body></html>